CUSTOMER SERVICE
Services > CUSTOMER SERVICE > SERVICE REVIEWS
in-person review of frontline customer service procedures and policies.
Today, more than ever, Customer Service is critical for the success of every business and organization and in every Sector. Lack of training, failure to uphold corporate standards and negligent or absent supervision can all have a negative impact on the reputation of your business or organization.
As part of the TOTAL Safety Management's frontline Customer Service education and training program, our comprehensive services provide up-to-date and accurate information on frontline staff performance. Whether retail, office or hospitality, poor customer service and lack of professional and respectful engagement can have devasting consequences for businesses and organizations of all sizes.
As your partner in customer service delivery, we design a site-specific monitoring and evaluation programs that ensures your staff meet organizational service goals and expectations, including Legislative and Regulatory compliance. Our customized audit and inspection services include:
CUSTOMER SERVICE REVIEWS
Customized, in-person reviews and analysis of frontline service delivery to ensure employees are meeting corporate service goals and expectations.
SITE INSPECTIONS
In-person inspection of the workplace and service areas to ensure cleanliness and organization. Site-specific safety and security audits available, including custom-designed audit profiles.
COMPLIANCE AUDITS
Review of mandatory Legislative and Regulatory compliance, such as workplace safety, food safety handling and PPE requirements.
INVESTIGATIVE SUPPORT SERVICES
As part of TOTAL Safety Management's safety and security services, we also offer full workplace investigations, including internal theft, accident investigations and workplace violence and harrassment.
CUSTOMER SERVICE TRAINING
Identifying training GAPS is critical to identifying and implementing positive change. TOTAL Safety Management offers a variety of in-class, customer service training programs.
Whether a large company with many employees or a small company with just a few. We can customize a Health & Safety program that is tailored to meet your needs.
01 Consulting
Customized health & safety services tailored to meet your needs. Site-specific services including; inspections, audits, risk and threat analysis, security management and emergency response planning.
A safe and efficient workplace achieved by minimizing risk exposure and liability through accurate hazard assessment, effective policies and innovative program design and development.
03 Training
Qualified instruction that includes program development, performance measurement, evaluation and tracking. Ultimately, empowering your staff with the knowledge and confidence to make the right decision.
