CUSTOMER C.A.R.E. Program
FRONTLINE SERVICE DELIVERY > Education and training
Customer AWARENESS and RESPONSE EDUCATION
Proper customer service has never been more important than today. Businesses and organizations in all sectors are facing increasing complaints regarding poor service.
At TOTAL Safety Management, our customer service experts work with you to design a customized Service Profile which includes corporate goals and expectations for frontline personnel. From there, our experienced investigators conduct in-person Service Reviews to evaluate and analysis the true customer experience of service delivery.
In this age of social media, poor customer experiences are not only shared immediately, but live video is often posted as it is happening. No business or organization wants negative client experiences or poor customer service interactions. Let TOTAL Safety Management's Client Service Team assist you in identifying those GAPS and also recognize positive customer experiences.
SERVICE Overview
As a leader in Client Service education and training, our detailed Customer Service evaluation programs provide businesses and organizations with real-time analysis and feedback on the Customer Service experience. Our comprehensive services include an evaluation and analysis of the following:
Customer Service Strategies
Customer Communications
Dealing With Difficult People
Dealing With Intoxicated Persons
De-escalation Techniques
Robbery Prevention & Awareness
Incident Reporting & Subject Descriptions
Note Taking and Docmentation TIPS
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FULL REPORTING & ANALYSIS
All Customer Service Reviews include a detailed report and analysis, including both positive and negative feedback. As well as, recommendations for improvement and opportunities for training.
FREQUENCY
A critical factor in evaluating customer service delivery is consistency. Customer Service Reviews can be scheduled at regular intervals throughout the year or for site-specific complaints and/or service-related issues. All Customer Service Reviews can be customized to meet the expectations and objectives of the respective business or organization.
TRAINING GAPS
Negative customer experiences must be addressed. This includes identifying both initial and recurrent training gaps, as well as opportunities for improvement through in-class customer service education and awareness training. Our experts have extensive experience all sectors, including service, retail, industrial, health care, sales, government, and hospitality. Providing our clients with real-life knowledge and experience that allows us to design client-specific service training programs. For more information, please email us at info@totalsafetymanagement.ca.
